Privacy Policy

Introduction

At https://www.fbacharlotte.com ("FBA Charlotte"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website.

Please read this Privacy Policy carefully. By accessing our Site, you confirm that you understand and accept the practices described below. If you do not agree, you must stop using our Site immediately.

Who We Are

We are FBA CHARLOTTE LIMITED (company number 16238657) and our registered address is Primrose House, Frodsham, WA6 0HF.

We operate the website https://www.fbacharlotte.com (the "Site").

The Data We Collect About You

Device Information

Examples: Web browser, IP address, time zone, cookies, pages viewed, and interactions

Purpose: To load the Site accurately and analyze usage for improvements

Source: Automatically collected via cookies, web beacons, or pixels

Disclosure: Shared with analytics and payment providers (e.g., Stripe, Google Analytics)

Order Information

Examples: Name, billing and shipping addresses, payment details, email, phone

Purpose: To process transactions, confirm purchases, and detect fraud

Source: Collected directly from you

Disclosure: Shared with Stripe or any relevant payment processor

Customer Support Information

Examples: Name, email, phone number, address

Purpose: To handle inquiries or support requests

Source: Collected directly from you

Disclosure: Shared with customer service and technical support platforms (e.g., Google, Stripe)

Behavioural Advertising

We may use your personal data to serve you targeted advertisements based on your interests or usage patterns.

We use Google Analytics. Learn more: Google Privacy Policy

To opt out: Google Analytics Opt-out

More information: Network Advertising Initiative

How We Use Your Personal Data

We process your data under the following legal bases:

  • Consent - where you've given permission (e.g., email subscriptions)
  • Legitimate interests - to improve our service or communicate with you
  • Legal obligation - to comply with applicable laws
  • Contractual necessity - to fulfil a purchase or service agreement

Who We Share Your Data With

We only share data with service providers necessary to operate our business and fulfill contracts with you:

  • Stripe - for secure payment processing
  • Mailchimp - for email communication and newsletters
  • Google Analytics - for performance tracking and insights

Marketing

You may opt out of receiving marketing messages at any time by contacting us at info@fbacharlotte.com or clicking "unsubscribe" in any marketing email.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined here, including legal, tax, and audit requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Contact

Email: info@fbacharlotte.com

Mail: FBA CHARLOTTE LIMITED, Primrose House, Frodsham, WA6 0HF