This policy outlines the specific conditions under which refunds may be considered for our educational programs.
Due to the digital nature of our products, and in accordance with the Consumer Protection (Distance Selling) Regulations 2000, no automatic right to a refund exists once a product has been purchased. Any refunds issued will be at the sole and absolute discretion of FBA.Charlotte.
Important: By purchasing any product, you agree not to initiate chargebacks through your payment provider under any circumstances. All payments are final and non-refundable unless explicitly approved in accordance with the criteria outlined below.
To be eligible for a refund for the WoMo Program or the WoMo Program Plus+, ALL of the following conditions must be met:
You must complete the entire course on Podia, including all modules and lessons. Each lesson must be marked as 'complete' by the user.
You must have sent products into Amazon for sale, demonstrating that you have taken action based on the training provided.
You must not have recovered the equivalent of your monthly program fee through Amazon sales, for a sustained period of six (6) consecutive months.
You must have worked directly with FBA.Charlotte in an attempt to overcome challenges in your Amazon FBA business before requesting a refund.
Not Grounds for Refund: Account suspension or deactivation is not considered grounds for a refund. FBA.Charlotte is not responsible for Amazon account issues, and such matters fall outside our control.
Not Grounds for Refund: A change of heart or personal circumstances that prevent you from continuing the program does not qualify as a valid reason for a refund.
To assess your eligibility for a refund, you must provide satisfactory evidence for each of the above conditions. This may include, but is not limited to:
Important: Failure to provide sufficient documentation may result in a denial of your refund request.
If you meet all the eligibility criteria and wish to request a refund, please submit your request by opening a support ticket via Discord.
Response Time: Each case will be individually assessed, and we aim to respond within 14 working days.
We maintain a zero-tolerance policy for any form of abuse, harassment, or inappropriate language directed toward FBA.Charlotte or any associated team members. This includes swearing, aggressive communication, or abusive behavior of any kind.
Consequence: Violation of this policy will result in immediate termination of access to our services and forfeiture of any right to a refund, regardless of progress or eligibility status.
This refund policy is effective from 1st June 2024 and supersedes any prior communication regarding refunds.
If you have any questions about our refund policy, please contact us:
Email: info@fbacharlotte.com